Online Content Coordinator
Whitman College | 2006–present
Manage the college’s online presence, including website, new media, social media. Perform ongoing analysis and optimization of website, newsletters, events, and targeted electronic communications. Optimize website for search, accessibility, ease of navigation. Produce electronic editions of newsletters and magazines. Migrate legacy Web content into the college’s content management system, administer the system, provide support and training to colleagues, and serve as internal product evangelist.
Admission Technology Specialist
Whitman College | 2004–2006
Supported enterprise reporting and relationship management system. Imported, updated, audited data; scripted mail campaigns. Maintained Admission website. Built data-driven Web content pages and replaced legacy paper processes with automated Web tools.
OSS System Administrator
OneEighty Networks | 1999–2004
Supported Web developers and hosting clients. Administered DNS, Web, e-mail and database servers. Traveled regionally to train and support users of Siebel Communications automation system. Documented business processes, built and supported enterprise resource planning automation. Analyzed and imported acquired companies’ product sets, customer information, and bookkeeping data. Provided canned and ad-hoc database queries for upper management.
Automation Technology Analyst II
Bechtel Hanford, Inc. | 1997–2002
Provided telephone and deskside support to 800 users at the Hanford Environmental Restoration Contract. Trained users individually and in classes. Managed Microsoft Access databases and used Access and Crystal Reports to create reports from Oracle and MS SQL Server databases. Maintained and updated recurring financial reports. Supported controller department staff; facilitated report-writing users group. Planned and directed rollout of new Microsoft Windows version across the entire project.
Sales Analyst; Marketing Manager
Kennewick Computer Company | 1992–1997
Sold and supported computer hardware and software, office networks and vertical business solutions. Created and placed electronic and print advertising. Developed printed collateral for products and services. Developed company’s first website. Represented company at trade shows and sales calls. Wrote proposals, bids and presentations to sell services to government and business customers.
